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Frequently Asked Questions

Will installing Retainwise app slow down the store performance?
Absolutely not. Installing Retainwise has no impact on your store performance and load times. We do post-purchase analysis, so we do not insert any code into your website.
Can I share my customer lists into a messaging platform?
Yes! Retainwise helps you slice and dice data, then export relevant customers into various messaging and advertising platforms such as Twilio, Sendgrid, Facebook Ads, Google Ads, Mailchimp and so on. If your required integration is not covered in our existing set of integrations, we will be happy to build it for you.
How fast and accurate are your reports?
Retainwise uses a combination of Shopify APIs and webhooks to keep the data as real-time as possible. If an order is visible in your Shopify store dashboard, it should show up in Retainwise in less than 10 minutes. The delay primarily is due to the data encryption that runs in the background.
How are you different from Shopify Analytics?
Unlike Shopify Analytics which offers basic reports, Retainwise enables a far more in-depth analysis of your business. We have a Shopify comparison article where we do a deep dive into how Retainwise differs from Shopify Analytics.
Will Retainwise use my data for anything other than analytics?
Never. Similar to your logistics partner using your information for limited tasks, Retainwise processes your data solely to provide actionable insights that help you scale profitably. Consider Retainwise as your new team member, providing real-time insights and intelligence to help you grow. To ensure additional security, all sensitive information is encrypted.
What is Retainwise?
Retainwise helps you increase revenue using data you already own - your high-quality customer data. Retainwise analyzes more than 30 metrics to identify patterns and give you actionable insights that increase revenues and profits.

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