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Frequently Asked Questions

Will installing Retainwise app slow down the store performance?
Absolutely not! Installing Retainwise will have no effect whatsoever to your store performance and loading times. We do post-purchase analysis, so we do not insert any code into your website.
Can I share my customer lists into a messaging platform?
Yes! Retainwise helps you slice and dice data, then export those relevant customers into various messaging and advertising platforms such as Twilio, Sendgrid, Facebook Ads, Google Ads, Mailchimp and so on. If your required integration is not covered in our existing set of integrations, we will be happy to build it for you.
How fast and accurate are your reports?
Retainwise uses a combination of Shopify APIs and webhooks to keep the data as real-time as possible. If an order is visible in your Shopify store dashboard, it should show up in Retainwise in less than 10 minutes. The delay primarily is due to the data encryption that runs in the background.
How are you different from Shopify Analytics?
While Shopify Analytics offers a basic level of data for all store owners, Retainwise allows for a more in-depth analysis of your business. We have a Shopify comparison article where we do a deep dive into how Retainwise differs from Shopify Analytics.
Will Retainwise use my data for anything other than analytics?
No. Your data belongs to you, similar to how a shipping partner has access to your details but does not own them. We process your data solely to provide you with insights. Consider us as a helpful member of your team, working to increase your revenue. To increase data security at Retainwise, we encrypt all sensitive information to have access to.
What is Retainwise?
Simply put, Retainwise helps you increase your store revenue by using the data that you already own - your customers. We analyse their purchase history and other metrics to give you actionable insights that will increase your store revenue.

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